Frequently Asked Questions
When are you closing for Christmas?
It is a long time ahead but we are closing on 23rd December 2022 and will reopen on 3rd January 2023. Any orders placed during this time will be dealt with on our return.
Don’t forget, our e-books are available to buy and download any time.
What do KS1, KS2 and KS3 mean?
The school system is England, Wales and Northern Ireland is organised into Key Stages (KS) based on age.
Key Stage 1 (KS1) is Years 1 and 2, 5–7 year olds. Key Stage 2 (KS2) is Years 3–6, 7–11 year olds. Key Stage 3 (KS3) is Years 7–9, 11–14 year olds.
Is it safe to place an order on the Brilliant Publications website?
We guarantee that all orders placed on our website are secure. We promise not to disclose your details to any other person or organization.
How do I update my email preferences?
The link below will take you to a form where you can specify your interests, so we won’t send you information on things of no interest to you.
How do I place an order?
Go to the page of the book you wish to order. If the book is available as both a printed book and an e-book, you will first need to select a format. Click ‘Add to Cart’ to add the book to your Shopping Cart.
Click on the shopping bag icon (top right corner of your screen) or ‘Proceed to checkout’.
You will be asked to sign into your Brilliant Publications account or, if you do not already have an account, set one up.
If you have a discount coupon, click on the link above the Billing details to insert your coupon code and click on ‘Apply coupon’.
You may also change your delivery address or add special delivery instructions in the Notes box.
Then you simply need to insert your credit card details and click ‘Place order’.
Why do I need to set up an account to place an order?
We ask you to set up an account so that:
- You can download e-books. Simply log into your account and click on ‘Downloads’ in the menu on the left hand side. Click on the file name (in a blue box), to the right of the title of the book you wish to download.
- View your order history, account information and saved addresses.
- Manage your newsletter subscription.
We promise not to disclose your details to any other person or organization.
What information do I need to give to set up an account?
Setting up an account is simple. All we ask for is your name and email address. You will need to create a password, which you will need to log on to your account in future. (If you forget your password there is a handy ‘Forgot Your Password?’ button.)
We promise not to disclose your details to any other person or organization.
Why can’t I log on to my Brilliant account?
How can I pay for my order?
We accept most major credit and debit cards (Visa, Mastercard, Amex and Discover).
We are happy to send invoices to UK schools (please see below).
If you would prefer to pay via Paypal, please email email@example.com with details of what you would like to order and your Paypal account details.
Can you invoice my school?
We are happy to invoice UK schools. Please phone our orders hotline 01449 766629 or email your order to firstname.lastname@example.org . Please supply a purchase order number. You can download a School Order Form here.
If you a non-UK school and don’t have the facility to pay by credit card, we can send you a pro-forma invoice. When we receive your money via bank transfer, we will ship the books to you. Please email your order to email@example.com.
What will I be charged for postage and packing?
Postage of deliveries over £1.5kg to UK addresses is free.
Our postage and packing costs for orders placed on the website depend on the weight of the order. Postage and packaging and tax (if any) will be added automatically to your order, depending on where you live.
Here are some guidelines:
- Up to 1 kg: £3.50
- 1 kg to 1.5 kg: £4.70
- Over 1.5 kg: FREE DELIVERY
Calculated by country. Deliveries are by courier. If you require a faster service please contact our sales team on +44 1449 766629 or email firstname.lastname@example.org
Rest of the World
Calculated by country
Deliveries to Europe and the Rest of the World are made by a courier service.
Why do some items have VAT and others don't?
For UK customers, books and e-books are currently zero rated and VAT is only charged on CDs/DVDs/USBs. Customers from the European Union will be charged VAT on books and e-books according to the tax rulles in their country of residence. If you are ordering from the UK or from an EU country and have a VAT number, please could you put this in the ‘Comments’ box on the order form.
I'm ordering from abroad. Why do some books have market restrictions?
For some books we only hold the UK publishing rights. If you are based elsewhere and would like to buy one these books, email us and we’ll let you know who to contact.
Where can I see your books?
You will be able to view our books in most UK bookshops with large education departments. We attend the London Book Fair, Frankfurt Book Fair, and many educational exhibitions in the UK. You can also see sample pages on our website or ‘Search Inside’ on Amazon.
Can I order an inspection copy?
We do not send out ‘inspection copies’, instead we send out the items you are interested in with an invoice so you then have 30 days for evaluation. Any items you do not wish to keep must be returned to us within 30 days of receipt in good condition and suitable for resale, together with our invoice. Customers must pay for the return postage.
If you will need longer than 30 days for evaluation, please let us know and we will do our best to accommodate your needs.
We can no longer use CDs or DVDs. What can we do?
The cover of the book I received is different to the one shown on the website
We are rebranding our books as stock is run down so you may receive a book with an old cover. Don’t worry, the insides are just the same!
Can I return a book that I've bought?
Yes! We offer a 30-day money back guarantee. We appreciate that sometimes customers find goods ordered from catalogues or via the web don’t meet their needs when they receive them. We are therefore happy to refund your money, providing you return the books to us within 30 days of receipt in good condition and suitable for resale, together with our invoice. Customers must pay for the return postage. Please pack your returns carefully since we are unable to give credit for damaged books.
If you have bought an e-book and don’t feel that it is right for you, please email us to arrange for a refund.
Bookshops wishing to return books must write asking for permission first and quote the original invoice number.
What is the format of your e-books?
Our e-books are supplied as pdf files compatible with any computer running adobe reader ( a free application which runs on any computer) so you can print easily from them and also display pages on your IWB.
How do I download my e-book?
Once you have paid for your e-book, you can download any e-books ordered. Simply log into your account and click on Downloads in the menu on the left hand side. All the e-books you have purchased will be listed here. Click on the file name (in a blue box), to the right of the title of the book you wish to download.
Please note: you are only allowed to download an e-book twice.
If you have any problems, please email email@example.com
Can I copy/print pages from your books/e-books?
Many of our books contain pages that can be photocopied or printed out and given to pupils by the school purchasing the book. On these pages there will be a note saying ‘This page may be photocopied by the purchasing institution only’ (or words to that effect). A list of the pages (if any) that can be copied will also appear on the copyright page (usually page 2) of the book.
Do I need to declare pages that I photocopy to the Copyright Licensing Agency?
If the page says ‘This page may be photocopied by the purchasing institution only’, then you do not need to declare the photocopying in your return to the Copyright Licensing Agency.
If there isn’t a note to this effect on the page, then it will need to be declared.
I've spotted a mistake in a book. What should I do?
Please tell us! We do proofread our books very carefully, but sometimes mistakes creep through to the final versions. When alerted to a mistake we immediately action a reprint and put the corrected page on our Free Resources page (under Whoops!). We send the person who pointed out the mistake a revised copy – and often some other goodies too!